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TERMS & CONDITIONS

TERMS OF USE
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Welcome to Luxe Scented Candles. The following are a list of terms & conditions that administer your use of and purchases of products from this website. These terms & conditions apply to all artwork, illustration, content & graphic design provided by Luxe Scented Candles. Please review the following. (Please note, your use of our website constitutes your agreement to follow and be bound by those terms “the agreement”) 
Luxe Scented Candles reserves the right to cancel any order at any time, we will immediately notify this action by e-mail or phone, using the information provided. If we do cancel your order, we will refund all payments using the original method received. We will do this process using our Secure Socket Layer system and we do not keep any personal information you have provided us with on record. All orders are subject to availability of stock. 

 

 

GENERAL
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Luxe Scented Candles from time to time may changes these terms & conditions that govern the use of our Website. Your use of our Website constitutes your agreement to follow and be bound by the terms as changed. As Luxe Scented Candles is ever changing and upgrading work produced, We may move, change or delete portions of, or add to, our Website from time to time. Luxe Scented Candles will not be held accountable for any damages caused to your property, person or belongings sustained through the use of Luxe Scented Candles products. Luxe Scented Candles provides usage instructions, safety warnings and care instructions for all products. Please read carefully before use. 
 

 

PRIVACY
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Luxe Scented Candles takes your privacy seriously. We will not sell, trade or supply your information to anyone. Luxe Scented Candles collects personal information from you when you shop with us, this information will only be used to inform you of new products or updates of our Website. You have the authority and access to unsubscribe at any time. When you place and order through Luxe Scented Candles, We will ask for your name, Address , Email Address, Phone Number, Billing Address, Shipping Address and Credit Card Number. We use this information to fulfil our order and to communicate with you about said order. Luxe Scented Candles will use your information for three general and private purposes: to fulfil orders, requests for certain products and services you placed an enquiry in regards to and to communicate with you. 

We do not monitor or record your shopping habits or use of the Website. Any materials sent to www.luxescentedcandles.com is considered highly confidential and will become property of Luxe Scented Candles. 

If you have a particular concern or query about your personal information held by us you should email us at hello@luxescentedcandles.com

 

 

PRE-ORDER
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If a product is not in stock - it will be marked with a "pre-order" label on the product page. As each of our candles are hand made with love it can take around 1-3 business days to create. Once your pre-order item has been created we will dispatch your item the following business day. If you have purchased an item that is in stock as well as a pre-order item, We will post both items together. If you require them to be shipped separately please contact us. 

 

 

SECURITY
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At Luxe Scented Candles we strive for you to have an enjoyable and secure experience. You have the option to pay for purchases via Credit Card. We use Secure Socket Layer (SSL)  to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect if from being deciphered by anyone other than Luxe Scented Candles. To double check for security, you can tell that “http” in the website address will be replaced by “https”. Secure pages slow down websites so you will only see this on our checkout pages. 

 

 

TRANSACTIONS
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We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by or under the same user account, credit card and/or orders that use the same address information. In the event we make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.

 

 

WEBSITE CONTENT
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All comments, feedback, ideas and submissions disclosed, submitted or offered to Luxe Scented Candles on or by this Website shall be and remain the property of Luxe Scented Candles. We retain the right to monitor, delete and edit any of the stated above at our discretion. No harsh, rude or vulgar commentary is to be made, in any form via feedback forms, contact form or on any social media platforms.  


If you have any queries regarding the above Terms & Conditions please do not hesitate to contact us

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